📶 agent managers and the new middle management

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Good morning 👋

I turned 29 over the weekend.

I do not have 29 lessons to share, and my brain is not firing right now, so I also don’t have anything witty to share as an opener to this newsletter.

What I will say is this:

Each of you is bombarded with information, and I am willing to bet that we are one of ~100+ emails you receive every morning. If you are still here and giving us a little bit of your attention week-in and week-out … thank you. It means a lot.

We have some improvements coming to this newsletter soon, and we’re excited to share them with you. If there is anything you like / love / hate / want to see, please let us know so we can make things better here.

Okay enough of that - let’s get into today’s piece.

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